Terms and conditions - Engel-Kette

General Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Basic Provisions

The following terms and conditions apply to all contracts concluded with us as the provider (Sessorium-Commerce GbR) via the website https://engel-kette.de. Unless otherwise agreed, the inclusion of any of your own terms and conditions is hereby rejected.
A consumer within the meaning of the following regulations is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity. An entrepreneur is any natural or legal person or a legally capable partnership that, when concluding a legal transaction, acts in the exercise of its commercial or independent professional activity.

§ 2 Conclusion of the Contract

The subject of the contract is the sale of goods.
By placing the respective product on our website, we provide you with a binding offer to conclude a contract under the conditions stated in the product description via the online shopping cart system.
The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the “shopping cart.” You can access and modify the shopping cart at any time using the corresponding button in the navigation bar.

After clicking the “Checkout” or “Proceed to Order” button (or similarly named button) and entering your personal data, payment and shipping details, the order data will be displayed once again as an order overview.

If you use an instant payment system (e.g., PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay), you will either be redirected to the order overview page in our online shop or to the website of the respective payment provider.

After entering your data on the website of the instant payment provider, you will either be redirected back to our shop or shown a final order overview on the provider’s page.

Before submitting the order, you may review, modify (including via the “back” function of the browser), or cancel the order.

By submitting the order via the corresponding button (“place binding order,” “buy now,” “order with obligation to pay,” “pay now,” or similar wording), you declare acceptance of the offer, thereby concluding the contract.

Order processing and transmission of all information necessary for the contract will take place via automated email. You must ensure that the email address you provide is correct and that the receipt of emails is technically ensured, especially not blocked by SPAM filters.

§ 3 Custom-Made Products

You shall provide us with all information, text, or files required for the customization of the goods via the online order system or by email immediately after conclusion of the contract. Please adhere to any format requirements we provide.
You agree not to transmit any content that infringes the rights of third parties (in particular copyright, name rights, trademark rights) or violates applicable law. You expressly indemnify us from all claims asserted by third parties in this context, including the costs of necessary legal representation.
We do not review the transmitted data for accuracy and accept no liability for errors resulting from such data.

§ 4 Special Agreements for Payment Methods

(1) Payment via SOFORT / Sofortüberweisung
If you select SOFORT / Sofortüberweisung, payment is processed by Sofort GmbH (Theresienhöhe 12, 80339 Munich, Germany; “SOFORT”), part of Klarna Group. You must have an activated online banking account. By confirming the payment, the amount is debited immediately after placing the order. Further information: https://www.klarna.com/sofort/

(2) Payment via Klarna
In cooperation with Klarna Bank AB (publ), we offer the following payment methods, all processed directly by Klarna:

Invoice (“Pay Later”)
Installment purchase (“Financing”)
Direct debit (“Pay Now”)
Credit card

Use of these payment methods requires a successful credit check. Klarna’s terms for Germany and Austria are available at the links provided in the German version.

(3) SEPA Direct Debit
By choosing SEPA direct debit, you authorize us to collect the invoice amount from your account.
The debit occurs within 0–5 days of contract conclusion.
The pre-notification period is reduced to 5 days. You must ensure sufficient funds. You bear any fees arising from chargebacks caused by you.

(4) Payment via PayPal / PayPal Checkout
Payment is processed via PayPal (Europe) S.à.r.l. et Cie, S.C.A. Further information: https://www.paypal.com

(5) Payment via Stripe
Payment is processed via Stripe Payments Europe Limited. Further information: https://stripe.com/de

§ 5 Right of Retention, Reservation of Title

You may exercise a right of retention only if it concerns claims arising from the same contractual relationship.
The goods remain our property until full payment of the purchase price.

§ 6 Warranty

The statutory warranty rights apply.
Consumers are requested to check the goods immediately upon delivery for completeness, obvious defects, and transport damage, and to notify us and the carrier of any issues as soon as possible. Failure to do so does not affect statutory warranty rights.
Any deviation of product characteristics from objective requirements is deemed agreed only if you were informed before contract conclusion and the deviation was explicitly agreed upon separately.

§ 7 Choice of Law

German law applies. For consumers, this applies only insofar as no mandatory legal protections of the consumer’s country of residence are withdrawn.
The UN Convention on Contracts for the International Sale of Goods does not apply.

II. Customer Information

1. Identity of the Seller

Sessorium-Commerce GbR
Hauptstraße 36
74865 Neckarzimmern
Germany
Phone: +49 151 51751150
Email: support@engel-kette.d

Alternative Dispute Resolution:
The EU Commission provides an online dispute resolution platform at https://ec.europa.eu/odr
We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.

2. Information on Contract Conclusion

Contract formation follows the steps outlined in § 2 of our General Terms and Conditions.

3. Contract Language and Storage of Contract Text

Contract language is German.
We do not store the full contract text. You may print or save it via your browser before submitting the order. After your order, the order details and legally required information will be sent to you again via email.

4. Key Features of the Goods or Services

The essential features of the goods and/or services are stated in the respective product description.

5. Prices and Payment Terms

All prices shown include all applicable taxes.
No shipping costs apply.
Any costs for money transfers (e.g., bank fees, exchange rate fees) must be borne by you if payment is made from outside the EU while delivery is within the EU.
Available payment methods are listed on our website or in the respective product description.
Unless otherwise stated, payment is due immediately after conclusion of the contract.

6. Delivery Conditions

Delivery terms, delivery times, and any delivery restrictions are displayed on our website or in the respective product listing.
For consumers, the risk of accidental loss or damage passes to you only upon receipt of the goods—regardless of shipping method—unless you choose your own carrier independently of us.

7. Statutory Warranty Rights

The warranty for defects is governed by the "Warranty" provisions in our General Terms and Conditions (Part I).

These Terms and Conditions and customer information have been prepared by lawyers specialized in IT law at the Händlerbund and are continuously checked for legal compliance. Händlerbund Management AG guarantees the legal certainty of the texts and is liable in the event of warnings. More information can be found at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service

Last updated: 29 November 2023